You can add email addresses at addemail.dev.australiaonline.net.au.

Please contact our helpdesk.

You can add your new email address at addemail.dev.australiaonline.net.au.

On our dial-up plans you can have up to 20 email addresses per account.

On our broadband plans you can have up to 30 email addresses per account.

An email is stored on the Australia On Line servers for 60 days.

To keep a copy of any emails older than this, use email software such as Thunderbird or Outlook Express (available by downloading Internet Explorer) to download your email to your own computer.

The message This mail has been virus scanned by Australia On Line in your email means that your email account has automatic virus scanning activated. The email containing this message has been scanned and is highly likely to be virus-free. Read more about our automatic email virus scanning.

Our automatic email virus scanning detected a virus in an email being delivered to your mailbox. The infected email was discarded, and in its place you receive this notification email. The notification tells you the name of the virus. The notification might also tell you the email address the infected virus came from, but email addresses on virus emails are sometimes forged, so do not be surprised if you do not recognise the sender. Read more about our automatic email virus scanning.

Australia On Line email accounts might have automatic virus scanning enabled, which checks for viruses in all email received by the account. If you have received this notification email, an email sent from your email address was infected with a virus. Please obtain a virus scanning program, update it to the latest database, and scan your computer for viruses. Sometimes email addresses on virus emails are forged, so it is possible that you don't actually have a virus on your computer, but that somebody else sent out the virus using your email address. Read more about our automatic email virus scanning.

You can add automatic virus scanning to any of your Australia On Line email accounts at addemail.dev.australiaonline.net.au.

Try not to open email from addresses you don't recognise. Don't run any attachments from addresses you don't recognise.

Keep your virus scanning software up to date.

You can read your Australia On Line email from any internet connection anywhere in the world by going to webmail2.dev.australiaonline.net.au in your web browser.

Webmail is a way of reading and sending email in a web browser. There is no need to install additional software on your computer, simply go to webmail2.dev.australiaonline.net.au in your web browser. You can access your email in this way from any internet connection anywhere in the world.

From your Inbox, tick the box on the left hand side of the email you want to delete. You can tick multiple emails. Then click the "Delete" link on top of the left hand column.

Or if you have opened the email, there is a "Delete" link in the upper left part of the page, beneath the "Mark as" box and above the email Date.

Deleted email can be recovered from the Trash (click the "+" to the left of Mail in the left box, then click "Trash") until the trash is emptied.

From your Inbox, tick the box on the right hand side of the email you want to delete. You can tick multiple emails. Then click the icon on top of the right hand column (it's a picture of a mail envelope in front of a garbage can). You'll be asked if you're sure you want to delete. Click OK to go ahead and remove the email from the server.

Or if you have opened the email, there is a Delete button near the top of the page.

Deleted email can not be recovered, so please take care that you're deleting the correct email.

You might have an email that's too large for your computer to download without problems. Please try accessing your email by going to webmail2.dev.australiaonline.net.au in your web browser, and see if there's an email with a large value in the Size column. Once you've finished reading and saving attachments from the large email, delete it. You should now be able to download your email again.

You might have an email that's too large for your computer to download without problems, causing your email software to give up and leave the old messages on the server, which will get picked up again the next time around. Please try accessing your email by going to webmail2.dev.australiaonline.net.au in your web browser, and see if there's an email with a large value in the Size column. Once you've finished reading and saving attachments from the large email, delete it. You should now be able to download your email without duplicates.

A spam email is a commercial email sent to you without your permission, the email equivalent of letterbox junk mail. Sending such unsolicited emails is called "spamming".

Spamming is illegal in Australia under the Spam Act 2003 as of 10 April 2004.

Yes. For $3.90 per month you can keep your Australia On Line email address. Just call support to have this set up for you.